New Student Resources
Helpful information prior to starting your classes
First Day at Quest
Airport Pickup by Representative
Airport Pickup - Pre-arranged Limousine
Download and Usage Guide
MyStudyQuest Program Management App
Toronto Transit (TTC) Use Guide
Fees and Refund Policy
To register and obtain a letter of acceptance a deposit is required: ▸Non-visa students: $300 non-refundable deposit ▸Visa students: 8 weeks or less: full-tuition. ▸More than 8 weeks: 50% of tuition. Non-refundable deposit: $300.00. ▸Study Permit Students requiring a Provincial Letter of Attestation (PAL) must register for a minimum of 24 weeks, 24 lessons. Tuition fees must be paid in full. Non-refundable administration fee: $700. To apply (subject to approval) go to www.studyquest.net/pal ▸All visa students, no refunds are given for cancellations and or program shortening once visa is obtained. ▸Accommodation booking: $200 placement fee at the time of booking plus a deposit of the first two weeks of accommodation fees at least 4 weeks prior to arrival. No refunds given for cancellations and or program shortening once visa is obtained. Accommodation booking requires additional $200 deposit which become non-refundable 14 days prior to arrival. Balance of fees is due by or on start date. Credit cards accepted with 4% processing fee for charges over $500.00. Fees paid by wire transfer should be sent to: ▸Name of Account: Quest Language Studies Corp. ▸Bank Address: TD Canada Trust ▸777 Bay Street, Toronto, Ontario, M5G 2C8, Canada ▸Trust Account Number: 12242 (transit) – 004 (instituion) – 5008664 (accnt.) Swift Code: TDOMCATTTOR | ||
Tuition Refund – subject to stated policy IMPORTANT: For all visa students – No refunds are provided for cancellations and or program shortening once visa is obtained. | ||
% of Program Completed | % Refunded | |
0% | 100% except deposits | |
up to 10% | 50% excluding deposits | |
10% up to 20% | 30% excluding deposits | |
20 % or more | 0% | |
Cancellations must be provided in writing and addressed to registration@studyquest.net. Fees referred to as deposit, administration, placement, registration, materials and other are non-refundable. This may be excepted when travel is not possible due to government restrictions, sanctioned health conditions or death in immediate family. All exceptions subject to verification/approval. All bank charges are deducted from refunds.
Shortening duration (weeks) or intensity (lessons) of program after start date requires cancellation and re-registration. | ||
Accommodation Refund : An advance cancellation notification of 4 full weeks is required to obtain a refund of unused accommodation fees minus a $50 cancellation processing fee. | ||
Visa Refusal : Should students fail to obtain a Canadian visa they will receive a complete refund minus a $300 administration fee and associated bank charges. Students must first provide a copy of the letter of rejection from the Canadian embassy / consulate. | ||
Restrictions : Should government mandated restrictions make in-person classes not possible, no refunds will be provided. Students may transfer to on-line classes or postpone their studies for up to one year following the lifting of restrictions. | ||
For more information on our fees and refund policy, including dismissal and withdrawal, please see www.studyquest.net/policies. | ||