Student Pre-Arrival Resources - Agency Reference
Helpful information prior to starting your classes
Click on the tabs below to view and or download information.
First Day Schedule
Starting your first day at school can be exciting and a little overwhelming, but with a plan, you’ll ease right in. Find out about your first day schedule in your language.
Airport Pickup by Representative
Airport Pickup - Pre-arranged Limousine
Download and Usage Guide
MyStudyQuest Program Management App
Toronto Transit (TTC) Use Guide
Fees and Refund Policy
To register and obtain a letter of acceptance a deposit is required: ▸Non-visa students: $300 non-refundable deposit ▸Visa students: 8 weeks or less: full-tuition. ▸More than 8 weeks: 50% of tuition. Non-refundable deposit: $300.00. ▸Study Permit Students requiring a Provincial Letter of Attestation (PAL) must register for a minimum of 24 weeks, 24 lessons. Tuition fees must be paid in full. Non-refundable administration fee: $700. To apply (subject to approval) go to www.studyquest.net/pal ▸All visa students, no refunds are given for cancellations and or program shortening once visa is obtained. ▸Accommodation booking: $200 placement fee at the time of booking plus a deposit of the first two weeks of accommodation fees at least 4 weeks prior to arrival. No refunds given for cancellations and or program shortening once visa is obtained. Accommodation booking requires additional $200 deposit which become non-refundable 14 days prior to arrival. Balance of fees is due by or on start date. Credit cards accepted with 4% processing fee for charges over $500.00. Fees paid by wire transfer should be sent to: ▸Name of Account: Quest Language Studies Corp. ▸Bank Address: TD Canada Trust ▸777 Bay Street, Toronto, Ontario, M5G 2C8, Canada ▸Trust Account Number: 12242 (transit) – 004 (instituion) – 5008664 (accnt.) Swift Code: TDOMCATTTOR | ||
Tuition Refund – subject to stated policy IMPORTANT: For all visa students – No refunds are provided for cancellations and or program shortening once visa is obtained. | ||
% of Program Completed | % Refunded | |
0% | 100% except deposits | |
up to 10% | 50% excluding deposits | |
10% up to 20% | 30% excluding deposits | |
20 % or more | 0% | |
Cancellations must be provided in writing and addressed to registration@studyquest.net. Fees referred to as deposit, administration, placement, registration, materials and other are non-refundable. This may be excepted when travel is not possible due to government restrictions, sanctioned health conditions or death in immediate family. All exceptions subject to verification/approval. All bank charges are deducted from refunds.
Shortening duration (weeks) or intensity (lessons) of program after start date requires cancellation and re-registration. | ||
Accommodation Refund : An advance cancellation notification of 4 full weeks is required to obtain a refund of unused accommodation fees minus a $50 cancellation processing fee. | ||
Visa Refusal : Should students fail to obtain a Canadian visa they will receive a complete refund minus a $300 administration fee and associated bank charges. Students must first provide a copy of the letter of rejection from the Canadian embassy / consulate. | ||
Restrictions : Should government mandated restrictions make in-person classes not possible, no refunds will be provided. Students may transfer to on-line classes or postpone their studies for up to one year following the lifting of restrictions. | ||
For more information on our fees and refund policy, including dismissal and withdrawal, please see www.studyquest.net/policies. | ||