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What happens if my flight is delayed, or I am delayed in customs/immigration?
Last Update : 22 Sep 2010 

Views : 9617

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If you have selected the option of being picked up by a Quest representative, we will be monitoring your flight status, so we are aware if you will be arriving late. Whether you are 1 hour late or 6 hours late, we will have a driver waiting for you at the airport.
If you have selected the option of a pre-arranged limousine service, it does not matter if you are delayed.  Simply follow the instructions in the homestay/residence profile sent to you by email.
The following are the airport instructions which will be sent to you along with your homestay/residence profile.
Instruction for airport pickup by representative -- Read Carefully.
Upon arrival in Toronto, a school representative will meet and escort you to your accommodation. The representative will be carrying a sign with your name and the school's logo. He will be waiting for you directly outside your arrival gate, after you have passed immigration and collected your luggage. If you do not immediately see the representative, do not leave the area ouside your arrival gate. Remain there. In case of emergency or should you not see your representative after 15 minutes, call the
24 hour QUEST Emergency Number sent to you in your homestay profile.  If your luggage is lost, please continue to exit the airport and ask the Quest representative for help. Do not remain inside the arrival area - the representative will leave the airport if he does not see you 90 minutes after your flight's arrival. You have 90 minutes to exit from plane arrival. If you flight is late, do not worry. We always check flight arrival times.
Instructions for pre-arranged limousine service -- Read Carefully.
Exit the airport terminal building (Terminal 1: go to area/exit D, Terminal 3: go to post/curb #23) and ask a Commissioner* (wearing cap and striped orange vest) for an "Airline Limousine" car. Give your homestay profile to the driver who wil then take you to your destination.

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