Quest Language Studies | Designated Learning Institution (DLI)#: O19375993682
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To ensure the best possible experience, all students at Quest have a responsibility to familiarize themselves with and abide by the school's policies, guidelines and codes. This information is provided to you in your students handbook and included below for ease of access. Should you have any questions or concerns about our policies, please let us know. We will be happy to help you.

To view and download the Quest Student Handbook click here. To view the Quest Student Handbook online click here


  • Privacy
  • Academic
  • Fees and
  • Copyright
  • Student
  • Dispute
  • Code of
  • Admission
  • Student

Privacy Policy

This is Quest Language Studies Corp.'s ("Quest Language Studies") privacy policy. This document explains Quest Language Studies's policies for the collection, use and disclosure of personal information. Quest Language Studies abides by applicable privacy legislation.

The Information We Collect

Quest Language Studies collects information by various methods including information actively provided by its customers, and information arising from Education agents/counsellors acting on your behalf and . The types of personal information we collect include Name, Contact Information, Date of Birth and Resumes (for internship programs).

We may record calls to or from our customer service representatives for purposes of accuracy, performance reviews and training.

How We Use This Information

This information is used for Customer Service, Accounting, Billing and Academics - on demand by students to other academic institutions.

Quest Language Studies may use aggregate or anonymous information which will not be linked to identified individuals for various other uses for itself and third parties.

Who We Share This Information With

Quest Language Studies does not share personal information with any third parties except as disclosed in this policy. Quest Language Studies may provide personal information to its consultants, subcontractors and professional advisers (which shall be bound by privacy obligations) to assist our uses disclosed herein. Quest Language Studies may share personal information with Citizenship and Immigration Canada and other authorized Canadian government agencies as deemed necessary under the International Student Program

We may wish to disclose personal information to third parties for that third party's use. Before we do so, we will obtain your explicit permission. If you do grant such permission, you may revoke it at any time.


Personal information is stored in a combination of paper and electronic files. They are protected by security measures appropriate to the nature of the information.

Accessing Information

Individuals may review their personal information contained in Quest Language Studies files by contacting the Quest Language Studies privacy officer. If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections.


Quest Language Studies may amend this policy from time to time by posting an updated version on our website. If such amendments affect how Quest Language Studies uses or discloses personal information already held by Quest Language Studies in a material way, we will obtain consent.

Notwithstanding the general terms of this policy, the collection, use, and disclosure of personal information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time, or pursuant to court orders.

Quest Language Studies may disclose personal information to another entity purchasing (including for diligence purposes prior to purchase) the assets of Quest Language Studies, provided that entity abides by this or a similar privacy policy.

Contact Us

For more information on Quest Language Studies and privacy please contact our Privacy Officer at:
Marc Taslimi, Managing Director (
433 Yonge Street Suite 100 (Quest Language Studies)
Toronto, Ontario, Canada
M5B 1T3
Phone: 4169622272

Academic Policies

To maintain your space in a class and to receive a certificate upon completion of your studies
you are required to attend a minimum of 80% of your classes. If you fail to do so you may be expelled from the program (in accordance with the fee and refund policy) or loose your seating and have to wait to restart your classes. Exceptions, such as illness (proof, such as a doctor's note may be required), are allowed.

When you are late you not only hurt yourself but you also disrupt your fellow classmates. As such, students who are more than 10 minutes late for the start of the 9:00 am period may be denied entry to the class until the next break. For all other periods you may be denied entry if you are late 5 minutes or more. Any student who is consistently late for class may be denied access no matter how late.

English Only Rule
When you don't speak English at school not only do you deny yourself an important opportunity to improve your language skills but you also put a barrier between yourself and other students who do not speak your native language.

The English Only Rule is posted on the wall in all classrooms and in the common areas and explained fully at orientation. Please make sure you fully understand the rule - it is your responsibility. We take the rule seriously and enforce it strictly.

Academic Dishonesty

Cheating is the attempted or unauthorized use of materials, information, notes, study aids, devices or communication during an academic exercise. Examples include:

  • Copying from another student during a test or allowing another to copy your work.
  • Unauthorized collaborating on a take home assignments
  • Using unauthorized notes during a test.
  • Taking an test for another student.
  • Asking or allowing another student to take a test for you.
  • Preparing answers or notes before a test.
  • Allowing others to research and write assigned papers for you.

Plagiarism is the act of presenting another person's ideas, research or writing as your own. This includes, but is not limited to:

  • Copying another person's actual words without the use of quotation marks and footnotes.
  • Presenting another person's ideas in your own words without acknowledging them.
  • Failure to acknowledge collaborators on assignments.
  • Purchase and submission of papers from internet vendor sites and other sources.

Cheating and plagiarism undermine your outcomes and detract from that of others and are not tolerated at Quest. Repeat offenders may be expelled from the school.


Fee and Refund Policy


Withdrawal: To withdraw from a program at Quest you must make a request in writing stating your reasons. You may submit a hardcopy request or by email to You must demonstrate that your continued stay in Canada is lawful or that you are leaving the country. Quest may be required to report your withdrawal to CIC under the ISP. Any applicable refunds on withdrawal will be based on the Fees and Refund Policy.

Dismissal: Students may be dismissed from the school for violating school policies, codes and guidelines outlined in the student handbook and in the policies section on our website - Dismissals will always be administered in accordance with the Fees and Refund Policy.


Intellectual Property

Quest respects the intellectual property rights of others and endeavors to comply with all applicable laws regarding intellectual property. IP is divided into two categories:

Industrial property, which includes inventions (patents), trademarks, industrial designs, and geographic indications of source.

Copyright, which includes literary and artistic works such as novels, textbooks, poems and plays, films, musical works, artistic works such as drawings, paintings, photographs and sculptures, and architectural designs. Rights related to copyright include those of performing artists in their performances, producers of phonograms in their recordings, and those of broadcasters in their radio and television programs.

Copyright IP is the most relevant to Quest students and staff. Most uses (copying, re broadcasting, etc.) of copyrighted materials require written permission and or a fee. It should never be assumed that because something is found on the internet it is free to use nor does simple attribution make it free to use. Diligence in checking copyright should always be practiced when using or referring to the works of others be they ideas, artistic works, tangible (books, magazines, etc.) or intangibles (music, electronic media, etc.).

Student Rights and Responsibilities

Students have the right to:

  • an educational environment that is safe, secure and conducive to learning, free of discrimination, harassment, indignity or injury.
  • the protection of their privacy according to school policy and existing privacy legislation.
    reasonable and legitimate access to school policies and procedures.
  • due process and procedural fairness in any investigation of alleged improper student conduct or alleged violations of school policy.
  • freedom of inquiry, expression, belief, political association and assembly, provided that they are lawful, and do not interfere with the rights of others or with the effective operation of the school or violate school policy.
  • reasonable and legitimate access to school buildings and facilities.
  • timely and accurate information about the content and requirements of their programs.
    the reasonable availability of their instructors for assistance outside of class periods
    reasonable and supervised access to their official student records as contained in their student file.
  • request an impartial review of any grade.

Students have a responsibility to:

  • exercise their rights and freedoms with respect for the rights of others, and be accountable for their words and actions whether acting individually or as a member of a group.
  • familiarize themselves with and abide by all relevant school policies and guidelines
    comply with the policies of any organization where the student is involved in a work placement, site visit or practicum.
  • respect the rules, property and values of their accommodation providers.
  • respect the property of others, including the School's buildings and facilities.
  • abide by the Code of Student Conduct which requires that they conduct themselves honestly in their academic work and responsibly in their non-academic behaviour.
    comply with all course requirements .
  • adhere to class attendance polices and notify instructors in a timely manner of absences.
  • participate in class activities, as instructed.
  • respect the instructor's right to manage the classroom and to set reasonable norms for acceptable behaviour.



Dispute Resolution Policy

Every Quest staff member is here to assist you and to ensure your satisfaction. While you may speak to any staff member or instructor for general assistance, there are specialized staff members for the following areas:

  • General Academic Issues: Your teacher or the Program Director
  • Higher Academics / Pathway Program: Curriculum Manager
  • Accommodation Issues: Student Services Coordinator
  • Visa Issues - change / extensions: Registrar
  • Activity bookings and information: Student Services Coordinator
  • Administrative/Counselling Issues: Administrative Director
  • Major Unresolved Issues: Managing Director

If you have a problem that remains unresolved and you are not satisfied with the discussions you have had with the staff member who has been helping you, we encourage you to bring the problem to the attention of the school Director using the website link below. The Director and / or Assistant Director will meet with you personally to assess the problem. If you wish, you may ask a fellow student / friend to attend the meeting with you. If this meeting does not resolve your problem you may request another meeting with an unbiased, outside arbitrator at Quest's expense and or contact Languages Canada*. All decisions are subject to applicable laws, school policies and guidelines at the time the decision was taken.

Non-School Related Problems
We understand that adjusting to life in a new country can be difficult. If you have any questions or concerns, let us know and we'll do our best to help you adjust and get the most from your experience.


* Languages Canada is the preeminent accrediting body for language programs in Canada. As a condition of our membership, Quest is committed to the code of ethics established by Languages Canada. Languages Canada can be contacted at

General Code of Conduct

Trust, respect and sensitivity to others, their values and property make for a harmonious environment.

All students at Quest are expected to conduct themselves properly, follow all school policies and guidelines and at all times be respectful to teachers, staff, fellow students, host families/residence staff (as applicable) and the property of the school and that of their accommodation providers. Foul language, harassment, discrimination, disrespect, racism, disregard of rules and those in authority will not be tolerated.

Students will be held financially and legally responsible for any damage/harm caused by them, through intention or negligence, to properties or persons.

The age of majority in the Province of Ontario is 19. No one under the age of 19 is allowed to purchase or consume tobacco or alcohol. Distribution of the like and any illegal substances either on or off campus is illegal and will result in immediate dismissal.

Keep in mind that we are an international school in the most ethnically diverse city in the world. So while you may not agree with everyone be mindful and respectful of the customs and habits of others .

Violation of the code of conduct can result in penalties including your expulsion from the school and program in accordance with the Fee and Refund policy.

Admission Policy

The basic admission requirement for students applying to Quest:

• Be 16 years of age or over by course start date
• Submit application at least one week prior to start date
• Make required deposits and fee payments

In addition to the basic requirements certain courses at Quest require a specific language proficiency level prior to entry. Students who do not meet the stated levels (see brochure and website for course requirements) can improve their language skills in the Core English program prior to seeking entry into higher level courses.

Student Handbook